Delivery Information
OUR DELIVERY METHODS:
NATIONAL (UAE): 20 DHS AND FREE ON ORDERS OVER 300 DHS
- 1-2 DAYS DELIVERY EXPECTANCY
Our national deliveries are provided with ARAMEX. You will receive a call from the Courier Service once the order is dispatched from Roano Atelier.
WORLDWIDE FAST: FROM $22 AND FREE ON ORDERS OVER $200
- 5-7 WORKING DAYS DELIVERY EXPECTANCY
- TRACK YOUR DELIVERY WITH A SPECIAL CODE VIA DHL
Our international deliveries are provided with DHL Courier. Shipping rates and estimated delivery times vary by country. We aim to deliver all orders within 3 to 7 working days worldwide. We are not able to provide destination country tax and duty charge if occurred. Payment of these import fees is the responsibility of the Client.
CHANGE ORDER.
You may request a change to your order provided the order has not already been charged to your account. Please contact us to request a change to your order. Please have your sales order (SO) or customer number mentioned for better assistance.
CANCEL ORDER.
You may request to cancel your order provided the order has not already been charged to your account. Please contact us to request a change to your order. Please have your sales order (SO) or customer number mentioned for better assistance.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
REFUND POLICY.
ONLY AVAILABLE IN UAE
We accept returns within 7 days of receipt, only if the products are damaged or wrong product. Please contact us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
